FAQ: Shop Help, Request a Quote & Calculate Shipping Costs


Table of Contents:

  1. Help with Shop Usage
  2. How to create an offer
  3. Calculate International Shipping Costs

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Store Help

  1. Order Process
  2. Shipping Options and Available Payment Methods

  1. Order action
    The order action is divided into 3 simple steps

    1.1 Shipping information
    1.2 Method of payment
    1.3 Confirmation
    1.4 Done

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    1.1 Shipping information
    Here you can determine to what address the order shall be shipped. If you decide to choose our Giftservice(different shipping and billing address) then you just have to change the shipping address.

    1.2 Method of payment
    Here you can change your billing address, because the address you provided in the registration is set default.
    - Here you can choose the method of payment, described into detail at point '2' beneath.

    1.3 Confirmation
    Here you find your provided information, if those are correct and complete please click on "Order" to send the order and activate it in the same moment!

    1.4 Done
    As soon as you get to this page, your order is successfully forwarded to us.
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    If you still want to change your information, please click at the bottom on the particular order phase name

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  2. Shipping Options and Available Payment Methods

    2.1 Shipping

    2.1.1 Advance payment

    2.1.2 Credit Card

    2.1.3 PayPal

    2.1.4 Purchase on account (business customers)

     

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    2.1 Shipping

    Shipping costs are added here. Please refer to the table of shipping costs in [Shipping costs]

     

    2.1.1 Advance payment

    After ordering, we ask you to transfer / send us the final amount directly, as we only send the order after we have received the money

     

    2.1.2 Credit Card

    Please click first on "Buy", only then will you be asked to enter your credit card information. If you entered your data correctly, you will be asked to confirm on the next page.

    faq credit-card

     

     

     

    We ask you not to close the page yet, as you will be asked for a second confirmation, which is necessary for the correct transmission of the order to our shop system.

     

    The double confirmation is for your own security, as all credit card information is encrypted.

     

     

    Where can I find the CVV / CVC on my credit card?

    For Visa / Mastercard:

    Visa & Mastercard


    2.1.3 PayPal

    Please click on "Buy" first, only then you will be redirected to the payment service provider Paypal. Log in to your Paypal account to process the payment directly.
     
    Your data will be SSL encrypted.
     
    The advantages of Paypal:


    Payment is made directly after the order
    Faster than prepayment
    Immediate dispatch of goods when payment is made, because the payment is transmitted directly to us

     

    4) Purchase on account

    Purchase on account for business customers
    For orders with a total value of more than 100 EUR
    Delivery and invoice address must be identical - Only within DE
    Invoice orders will be checked individually
    7 days time to pay (from shipment of goods) 

     

     

    Do you have any questions? We're always at your service:

    by email at info@lebkuchen-markt.de



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How to create an offer

 

You can easily create an individual offer for custom products. Here you can find two videos and two step-by-step tutorials, depending if you order only one custom product or more custom products.

 

Create offer for

How to create offer for one product   OR   How to create offer for several products
read more   read more

 

Buy directly online Gingerbread

 

 

Videotutorial: Offer for ONE product:

Use YouTube for fullscreen-mode: CREATE OFFER: ONE PRODUCT



Step-by-step tutorial: Create offer for ONE product

 

Step 1: Select product

By clicking on the button [DETAILS], you get additional information about the product and the possibilities of customization.

how to select a product

 

Step 2: Customize product (optionally)

Scroll down to the bottom of the product-page and customize your product by adjusting the different options, depending on product.

create your own product

Step 3: Choose amount and create offer

Select the amount you want and click on the button [CREATE OFFER]. An additional window opens with your own custom offer. You can directly print it, or save it as PDF.

Select amount and create offer




 

Video-tutorial: Offer for several products

Use YouTube for fullscreen-mode: CREATE OFFER: SEVERAL PRODUCTS

 

Step-by-step tutorial: Create offer for MORE products

 

Step 1: Choose product and customize it

Choose and customize the products you want. For details, look at the steps 1 to 2 of the tutorial above! 



Step 2: Choose amount and add to cart

Select the amount you want to order and click on the button [ADD TO CART]. You will be directly redirected to your shopping cart.

Select amount and create offer

 

Step 2: Customize cart and create offer

You edit your selection wit the buttons [Delete] and [Edit], if needed.

Click on the button [CREATE OFFER]. An additional window opens with your own custom offer with all products. You can directly print it, or save it as PDF.

Update your selection and create offer

 

 



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How to calculate international shipping rates and place an order

Calculating shipping rates for international orders is easily done in just one minute

You can simply add all products you consider ordering into your shopping cart and proceed with the order - until a final confirmation you can cancel the checkout process at any time without placing an order!

 

Buy online Gingerbread and let it get shipped to your home - get to our products

 

Video-tutorial: Calculating international shipping rates:

Use YouTube for Fullscreen-mode: CALCULATE SHIPPING RATES

How to calculate international shipping rates

1.) Choose the category - we have categories for different occasions like christmas, Oktoberfest or weddings. Or choose between the category stock products or custom products.

shipping costs for international orders categories

2.) Now choose between the products you see in the category. If one product cought your interest - click on "Details" below the picture.

shipping costs for international orders products

 

3.) Scroll down to the bottom of the product page and choose an option (if available) and "ADD TO CART"

shipping costs for international orders step 1

4.) Once you have everything you wish for in your shopping cart proceed using the "Checkout"-button.

shipping costs for international orders step 2

 

5.) Enter your Billing/shipping address and "continue" (Don't worry, it is not an order yet!)

shipping costs for international orders step 3

6.) If needed you can enter a different delivery adress - if not just "continue"

shipping costs for international orders step 4

7.) All done! Now all available shipping options and the shipping costs are displayed for your location.

Now you can:
a) either cancel or
b) continue with the process to place an order.
If you want to place the order, just click "continue".

shipping costs for international orders step 5

 

How to place an order

Same steps 1-7 and the following:

8.) Choose your preferred payment option and click on the checkbox to agree to our conditions.
You can still cancel the order at this point!

shipping costs for international orders step 6

9.) That's it! Your total sum is shown now. You can confirm your order or cancel by going back in your browser.

shipping costs for international orders final step

10.) Your order was succesful - an email confirmation is on the way to you!

shipping costs for international orders confirmation



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